Submit a Debit Card Fraud Claim Online

If you believe you have a fraudulent charge on your debit card, please fill out the form below. Our operations team will contact you to obtain more details on the situation and help to resolve it as quickly as possible.

You will receive a confirmation email after your form is submitted. Please DO NOT reply to that e-mail with any confidential details such as your account number or social security number. We will call you to gather necessary information.

Name of Cardholder

Name of Cardholder*

Date of first fraudulent charge

Date of First Fraudulent Charge*

Open the calendar popup.

Cardholder's contact information

Email Address

Phone Number*

Have you attempted, in good faith, to resolve this dispute with the merchant?

I have attempted in good faith to resolve this dispute with the merchant.*

YES, I have made contact with the merchant

NO, I have been unable to reach the merchant

Are you currently utilizing Card Controls? If so, you can disable your card instantly within your WSB Mobile App.

Are you currently utilizing Card Controls?*

Yes

I'm not familiar with Card Controls