Setting Up and Using Samsung Pay®
For Personal/Small Business Banking
Setting Up and Connecting Cards to Samsung Pay®
For directions setting up Samsung Pay and connecting your card, please review this Android Support article.
Conducting an In-store Transaction with Samsung Pay®
1. To access your cards, swipe up from the bottom of the lock screen and swipe to your desired card.
2. When prompted to verify your identity, place your finger on the home button. To use your Samsung Pay PIN instead, touch PIN and enter your four-digit PIN.
3. When prompted to pay on the terminal, place the back of your device about 1/2 inch above the card or NFC reader on the payment terminal.
Resolving Samsung Pay® Transactional Issues
If nothing appears on the Mobile Device or Terminal when Checking Out:
1. Ensure that the card reader/terminal supports Samsung Pay.
- Samsung Pay will not work with card readers that prompt cardholders to insert their card into a slot. These are most commonly found at gas stations, bus/train stations and vending machines.
2. Remove any thick cases/covers on the device as they can obstruct the communication between the device and payment terminal.
3. Consult with the cashier/sales agent to ensure that the terminal is functioning properly.
If Your Mobile Device Displays “Card Cannot be Read” or Similar Error Message:
1. Re-attempt payment by placing your phone near the terminal.
2. Make Samsung Pay the default payment app on your device.
- Go to Settings- NFC & Payment- Tap and Pay
3. Check with the cashier/sales agent to ensure that the terminal is functioning properly.
4. If the terminal is functioning properly, please reach out directly to Samsung Pay Support, as this may be an application or hardware/software related issue.
- Navigate to and touch Apps- Samsung Pay
- Touch the More Options icon. Then touch Help
- To send an email inquiry, touch Contact Us or Call Customer Service
If the Samsung Pay Transaction is Declined at Checkout:
1. Verify that the issue is not related to the payment card (e.g., insufficient funds, incorrect PIN, etc).
2. If you have verified the above information, and still have trouble performing a transaction, please reach out to your local banking center to report the issue.